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2024 Refresher Sessions

Refresher Courses

Scheduling IID Appointments

Video

Help Article

Recorded Call

Quality Assurance

Video

Help Article

Recorded Call

Knowledge Check

POC

Video

Help Article

Recorded Call

Knowledge Check

Credits

Video

Help Article

Understanding Indigency

Video

Help Article

Knowledge Check

IA CNG Removal

Video

Knowledge Check

Recorded Call

Invoices

Basic Invoices

Video

Refresher Session

Non-autobill Vs. Autobill Clients

Help Article

Help
Article

IA CNG

Video

Recorded Call

Recorded 
Session

Help Article

Knowledge Check

Help
Article

Past Due and Collections

Video

Refresher Session

Help
Article

Knowledge Check

Autopay

Video

Recorded Call

Help Article

Knowledge Check

Refresher Session

Help Article

Understanding The SOP

Video

Help Article

Knowledge
Check

Understanding State-to-State transfers

Video

Help Article

Knowledge
Check

Understanding the Sales Quote

Credit, Promos, and Discounts

Refresher Session

Knowledge
Check

Sales Quote Video

Slideshow

Help Article

Understanding A.R.T

Video

Help Article

Understanding Collections

Video

Help Article

Understanding the Removal Process

Video

Help Article

Knowledge
Check

Understanding Mechanic Assistance

Video

Help Article

Knowledge
Check

Understanding the UTR System

Video

Help Article

Knowledge
Check

Understanding Troubleshooting

Video

Knowledge
Check

Help Article

Refresher Session

California MAU Removal

Video

Knowledge
Check

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