Removals

• Currently all clients are voluntary and are removed at no cost for voluntary clients

• Schedule as in install but clearly note that it is a removal

• Fill out an ISA ticket so the Speed team will be alerted

​

Interlock Exchange/Service Appointments

• ISA clients do not need to come in for monthly service

• Any issues with the device schedule an appointment and fill out an SCS ticket so that they can assist if necessary

  • Submit a SCS > Location Support ticket​

​

Installations

• If the client is not installed they need to be transferred to ISA sales to complete the sale

 

Tickets

• Device issue tickets go to SCS after an appointment is scheduled (SCS does not contact clients. They assist service centers)

• All other needs are an ISA ticket

 

Auto Pay

• All clients are put on auto pay due to not needing to go in for monthly service ​

​

Adjustments to Settings

• All adjustments require an appointment and a ticket to SCS

​

Calling Service Centers:

• For all types of appointment - you must inform the Service Center that you are scheduling a Speed device and must submit an SCS ticket.  

​

Fleet Inquires

• Submit an Intelligent Speed Assist > Support Request ticket