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Contact Center Policies

Contact Center Policies​

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Policy Review Video

​​​​​​​Attendance Hotline: 888-337-5503

  • When an associate cannot be at work at their scheduled time, they are required to call the Contact Center Attendance Hotline: 888-337- 5503.

  • Failure to call in to report absence/tardiness within the scope of this policy may result in administrative counseling, up to and including termination.

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