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From Quality Assurance to You
Part 1
Part 2
Sincere Ownership
Client's removing the device
Your best friend the SOP
Don't take it personal
Hold
Times
Card on file vs. Automatic payments
SOP for the state of WA
Reaching out to clients
Power of Notes
Removing appointment when scheduling Deinstalls
Paying attention to the Paid to date in IA
Verification
Changing client Portal Verbiage
Client calls requesting records
Reviewing the comments on the Evaluation score
Dispositions
Testing out Client Portal
Technician's cell phones
First Call Resolution
Adding Client Portal to the Conversation
Videos in My Account
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