Suggested Scripting: 

Greeting: 

• Thank you for calling [Brand], my name is_______, I see you are calling about ___[Insert Call Type]_? to whom do I have the pleasure of speaking with? Thank you Mr./Ms.___, I'll be more than happy to help you with your "________________" today.

Queue Callback:

•  Hi, this is ___ from (Brand), did you request a callback? Great, how may I help you today Mr./Ms.___?

Callback Voicemail:

• Hello, this is __ from (Brand), returning your requested callback, if you still need assistance please contact us back at (phone number)

 

Verification Process: 

• Name and email address 

  • (Must verify all) (If no email address we still must make an attempt to collect)

Mentioning the 'My Account'

'My Account' - Suggested Script and Email Template Click HERE 

Offer AutoPay (If applicable)

• Mr/s Client since you are fortunate enough to reside in a state that now qualifies for AutoPay, you can elect to make smaller payments every 14 days (which our clients love) vs paying the total amount of fees all at once”. “That means when you go to the shop your LifeSafer costs will automatically bill the night of your service......Which card would you like to put on file?

Closing:

• Summarize the call

• Offer additional assistance prior to closing the call. (i.e Is there anything else I can assist you with today?)

• Closing Statement: 

Thank you for calling (Brand), have a good day/ night” (add nicely).