Prices vary based on when the client was installed. The prices listed on the SOP are typically
for new clients. Iowa Monitor and Reset devices get shipped to the client directly! Collect
payment then submit a CNG /Mail to ticket to order the device.
You MUST create a mock invoice to find out pricing for your client.
● Review Clients Next Service Date (determine what service is needed, verify their Paid to Date first to verify if the client is current or past due, the client will need to pay out from
their "Paid to Date")
● Review Client Log Notes for any special instructions
● Click on Account History
● Click on Add New Invoice
● Select correct vehicle
● Select the Add Fee drop down
● Notate breakdown of total on a word pad or sticky note
● Make sure to REMOVE line items after calculating total.
● Enter amount calculated then Process Payment
Monitor
Reset
Shipping
IA Auto Pay
If a client enrolls in Auto Pay, Agents must notify our Iowa State Office by submitting a CNG
Mail request form.
Instruction on How to Enroll a Client in Auto Pay:
1. If a client wants to enroll in auto pay, agents will go to the ‘Credit Cards’ tab located in the top right- hand corner of the screen.
2. Select ‘Add New Card’
Instructions on How to Submit Ticket:
1. Agents will locate the link to the form on the IA SOP on Line 22 of the Pricing & Service Tab.
2. At the time of enrolling a client in Auto Pay, agents MUST fill out the form and select if the client enrolled in Auto Billing.
Agents MUST validate the clients shipping address on the USPS verification service link. Once validation is completed agents will complete the form.
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