ART Hours: 8am EST – 8pm EST
ART is a specialized team that focuses on clients who are past due or in collections.
Please send your client to ART if they need payment arrangements for:
· Past Due Balances
· If they are in collections or have received a collections notice
· One time financing of current month’s calibration (One time ONLY)
o Before transferring be sure to offer calibration by day, this will resolve most of these requests and you can handle them directly.
ART does not:
- Handle billing disputes or invoice reviews,
- Handle MAF, Reset, POC waivers/credits of any kind,
- Set up Autopay or answer Autopay related questions,
- Set up payment arrangements for Resets, MAFs, POCs, and De-Installs.
You can transfer clients to ART using the NextGen dropdown on Five-9.
You can provide clients with our direct line: 855-794-1096
You can provide client with our email: resolution@scramsystems.com
You can create a ticket for ART. On UTR, select ART, and select Payment Plan.
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