ART - Account Resolution Team

Hours of operations: 8AM EDT – 8PM EDT

ART is a specialized team that focuses on clients who are past due or in collections.

Please send your client to ART if they need payment arrangements for:

· Past Due Balances

· If they are in collections or have received a collections notice

· One time financing of current month’s calibration (One time ONLY)

o Before transferring be sure to offer calibration by day, this will resolve most of these requests and you can handle them directly.

ART does not:

- Handle billing disputes or invoice reviews,

- Handle MAF, Reset, POC waivers/credits of any kind,

- Set up Autopay or answer Autopay related questions,

- Set up payment arrangements for Resets, MAFs, POCs, and De-Installs.

You can transfer clients to ART using the NextGen dropdown on Five-9.

You can provide clients with our direct line: 855-794-1096

You can provide client with our email: resolution@scramsystems.com

You can create a ticket for ART. On UTR, select ART, and select Payment Plan.