Hey! I have a secret to tell you! The Biggest Secret in Customer Service History that can either Make or Break a call, is known as- The Call Flow.
The Call Flow is set up like a Recipe and if you add all of the ingredients, you will find yourself always rising to the top on every occasion!
Here are the 8 Ingredients to a Great Call.
Greeting (Brand the call)
Verification
Identify the client's needs
Research/Review
Deliver resolutions/plans
Complete the process needed
Ask the client if they need additional assistance
Closing (Brand the call)
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