Call flow

Hey! I have a secret to tell you! The Biggest Secret in Customer Service History that can either Make or Break a call, is known as- The Call Flow.

The Call Flow is set up like a Recipe and if you add all of the ingredients, you will find yourself always rising to the top on every occasion!

Here are the 8 Ingredients to a Great Call. 

1. Greeting (Brand the call)

2. Verification

3. Identify the client's needs  

4. Research/Review   

5. Deliver resolutions/plans  

6. Complete the process needed  

7. Ask the client if they need additional assistance

8. Closing (Brand the call)