BPS - Billing & Payment Support

This team focuses solely on inquiries related to clients who have an active balance and whose service dates are either current or upcoming in the following states:

• Washington

• Texas

• Colorado

• Arizona (QuickStart Only)

• Florida

• Arizona (LifeSafer)

• New York

• California (LISOCA)

• Missouri
  

Note: This department operates separately from ART.

Review the guidelines for determining whether to direct inquiries to BPS or ART.

Balance/Payment arrangement call comes in from a client in a BPS state, and the service date is 21+ days in the past:

Agent will look if the ART Payment Arrangement checkbox is checked.

• If it’s checked, they will route this call to ART

  • 1-855-794-1096
    

• If it’s not checked, they will route this call to BPS.

  • 1-844-337-9156

Attention: If the client is currently in service but the client is carrying a balance and ART is NOT INVOLVED, please transfer to BPS. Additionally, please pay special attention to the Colorado accounts and look for any notes from ART as sometimes the checkbox for ART continues to become unchecked due to a system glitch.