Support Chat Templates

Ever unsure of what information you may need to provide in the Support chats for assistance?

Here are some escalation templates that you can use in the different Support chats. Please make sure to use the appropriate template for the correct Support Chat.

MECHANIC BYPASS

● CID:

● REASON:

--------------------

● FROM FAX/EMAIL: (Only needed if the form is not yet on file and we must verify

if we received it OR, if we only have one part of the forms)

POC CODE

● CID:

● UTR:

● APPOINTMENT TIME:

● DRIVE TIME:

● REASON:

STATE TO STATE TRANSFER

● CID:

● FROM:

● TO:

● NEW SHOP:

● ACCOUNT BALANCE: $0.00

TOWING REIMBURSEMENT (7- 10 Business Days from email/ fax submission)

● CID:

● REASON:

● FROM FAX/EMAIL:

PAYMENT PLANS (7- 10 Business Days from UTR submission)

● CID:

● UTR:

● REASON: