My Account is the client's view into their LifeSafer accounts. This option is available for LifeSafer IID and PAM clients. Click the picture below to see what our clients get to experience.
Agent FAQs about My Account
Here are some interesting facts about My Account that will be helpful to you as an agent.
Make sure the client's email on file is correct in Plus to avoid issues with access to My Account.
If your client is having problems with My Account, we have My Account assistance via UTR/Forms > CSG > Client Portal Issues
My Account will not allow the client to schedule Removals or Vehicle Swaps
These types of services have requirements and SOP must be reviewed first
My Account will not allow the client to reschedule appointments if it is after that 24-hour timeframe.
Clients can view, save and download their invoices.
Clients can make a payment on the account if they have a pending balance.
Clients can set up their recurring/autopay from the site for future payments.
My Account is only for LifeSafer clients.
Check out this My Account Walkthrough here. This is a more in depth look to assist our clients when they may need some guidance through the site.
My Account Account FAQ
What is the LifeSafer My Account?
The LifeSafer My Account is an easy-to-use tool to manage your LifeSafer ignition interlock and portable alcohol monitoring account online. Make real-time changes in your account, update contact or billing information, and check and reschedule appointments.
How do I get set up on the LifeSafer My Account?
You will receive an email with your username and a temporary password and a link to access My Account. Enter your customer ID in and temporary password to login. You will be prompted to create and save a new password.
How do I update my contact information?
Once you log in, click the PROFILE icon on the right to make any changes - including updating your vehicle and contact information.
How do I reschedule my appointment?
Click on APPOINTMENTS on the left side of the screen to select a new date or time or location.
How do I update my payment information?
Click on PAYMENTS on the left side of the screen to change or add a new payment method. We accept Visa or Mastercard credit or debit cards.
You can enroll in autopay, select a default payment method as well as pick a billing cycle that works for you.
Can I make a payment in My Account?
Yes. Click on the PAYMENTS to the left side of the screen. You can see your complete payment history including the current payment due. You can make a payment, enroll in auto pay and download invoices for printing.
How do I view notifications in My Account?
When you log in, the dashboard view shows all notifications that are sent regarding your account. Click through to see important account information, including any updates that are needed to your information.
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