As long as our clients have the funds in their account with automatic payments come out everything should go smoothly. But what happens with things don't go smoothly?
When a client's automatic payment doesn't go through you may see this at the status of autopay
This does not affect the device. As long as the client still has days left on the device, he or she will still be able to drive.
Declined Card
When a client’s card declines, they will be expected to pay the owed amount at the next service appointment. They will pay from whatever the Paid to date is plus the next 28-90 days to continue driving. (Review the SOP for the maximum servicing interval days under the Monitor section)
Let's say this client's next appointment isn't until 6/17/2023. The client would be responsible to pay from 5/26/2023- 6/17/2023 (these fees would be the Monitor fees) Your client would also pay how every many days the state allows for Monitors.
In the event that the client realizes that the payment declined before their next Monitor appointment this can be avoided. When they call in, we can update the card information and/or verify the card and the payment will be processed the next business night. Their automatic payments would be reactivated, and they would only pay what is due to the service center.
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