Autopay is offered and used by a lot of our clients. So, it is important that we understand some of the key things that make autopay work so smoothly.
The only fees drafted in Autopay are LMG Basic Monitoring Fees
Not to include some state specific fees
Clients are charged according to their Paid to Date and number of days purchased.
Payments can only be split into a 14- or 30-day billing cycle - The client chooses which one.
When a client goes to the service center for a monitor, they are not charged for the days added to the device at the appointment. It will come out on the date on Paid to Date
DP clients will have to pay the Labor Fee (contractor fee) at Service Center at the time of service.
Autopay system in Plus
To identify what cycle the client is on select "Credit Cards" tab
The autopay system recognizes any credits on the account. So, if the client has a credit on the account autopay will only taking the remaining balance from the client's bank account.
Ensure to view invoices dated for the appointment and then date(s) for the auto-payment that comes out. The invoice typically labeled "Daily Monitoring" may be blank or only show labor fees paid or any state specific fees that cannot be taken out on autopay.
Slim CD Credit Card - Payment taken by an agent or at a service center/technician
Slim CD Recurring Payment - Payment processed through Autopay
When an automatic payment is taken it will create an automatic note in Client log.
Help for Autopay issues.
Autopay and invoice support chat
CSG UTR (Autopay and invoice issues)
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