Troubleshooting - Device Error Codes

When trying to troubleshoot a device with an error code, there are various protocols that may be applied:

• Review the Device Error Code list found here:

https://www.lmg-field-intranet.com/error-codes

Utilize the Troubleshooting Support chat in Teams for assistance.

Service Chats - Contact Center | Trouble Shooting - General Qs | Microsoft Teams

Technical Device Issues Calls - SOP

Advise the clients that this is something that needs to be further diagnosed at one of our approved service centers and schedule the appointment accordingly.

Make notations in the clients account outlining the error code number and any additional details.

Please note that ALL TECHNICAL ISSUES REGARDLESS OF STATE must be clearly noted in the client log. The note should begin with the acronym “TTC” for Technical Troubleshoot Call.