Here are some tips when assisting a client in giving a POC.
● Monitor Appointment - A scheduled calibration appointment to download reports on the device.
● Early Recall/Reset Appointment - is an appointment scheduled if a violation or communication was displayed on the interlock prior to a client’s next service date.
5. Schedule Appropriate Service Appointment, Follow Location SOP for scheduling instructions
6. Advise client of the Cost of Override (in the SOP in the POC section) + the Cost of Service due at the location (Create a mock invoice)
7. Submit a POC UTR to the CSG department requesting the code - Click Here
a. Verify with the client their Drive Time from where the vehicle is located to the location.
b. Verify Time Zone - Click Here
c. Verify the Client’s Best Contact Number
d. Advise the Client they need to have a Fully Charged car battery.
e. Advise the Client they MUST be with their vehicle to get the code.
f. If the client has an FC100 advise the client to have a paperclip to enter the code.
Note:
● If a client needs an override code for a same day appointment, please schedule at least an hour out plus drive time. This will allow CSG enough time to see the request and provide the client with an override on time. If a code is needed immediately, please escalate in the POC chat.
FC100/FI100 - can only get one code a day - codes given after 12 Midnight count for that day. They will need a paperclip or something small to poke into a reset hole. Clients cannot turn the car off until at the shop.
L250/AMS2000/QT2 - can get multiple codes in a day – we use the buttons on the handset to get a code off the handset and change that one with those same buttons. Option settings must be “ON” for Overrides, or we cannot give a code.
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