Five9 Statuses

• Ready - Ready to take calls

• Break - Only used for Scheduled Breaks

• Meal - Used for your Scheduled Lunch Time

• Personal - Used for Unscheduled Breaks (this should be limited, and it's not included as part of your adherence)

• Coaching - Used when you have coaching with your Superisor/TL

• Meeting - Used when there's a Scheduled Meeting

• Training - Only used if you have a Scheduled Training

• After Shift Prep - Only used at the end of the day on the last call to stop anymore calls coming through

  
  

• Call to Client - Only used if you are calling a client back

• Call to Shop - Only used if calling the shop outside of call

• Call for Override - Only used when calling a client to issue an Override Code